Privacy Policy

Privacy Policy

Effective Date: 01 November 2025

Curated Auctions
ABN: 25 679 613 417
QLD Auctioneer Licence No: 4828778
Phone: 0474 195 679
Email: mail@curatedshop.com.au
Address: 23 Yarrum Street, Cairns QLD 4870

1. Introduction

Curated Auctions (“we,” “our,” “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, registering for an auction, or engaging with our services, you consent to the practices described in this policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Identity and Contact Information: name, email, phone number, residential and postal address.

  • Account Information: username, password, and preferences.

  • Payment and Trust Account Information: credit card details (processed securely via third-party processors), transaction history, and vendor/buyer trust account details where applicable.

  • Auction Participation: bid history, lot interest, and communication with sellers or buyers.

  • Technical Data: IP address, browser type, operating system, and activity on our website (via cookies and analytics tools).

  • Communications: messages, feedback, or enquiries sent via our website or email.

3. Sensitive Information

“Sensitive information” (as defined in the Privacy Act) includes data such as racial or ethnic origin, political opinions, religious beliefs, sexual orientation, health, or biometric data.
We do not generally collect sensitive information. If we do, it will only be with your explicit consent and used solely for the purpose for which it was provided.

4. How We Collect Your Information

We collect personal information through:

  • Direct interactions — e.g., registration forms, enquiries, phone calls, or auction participation.

  • Automated technologies — cookies, server logs, and analytics when you visit our site.

  • Third parties — payment processors, delivery providers, marketing platforms, or affiliates (only where lawful and necessary).

Where possible, we collect information directly from you. If we obtain it from third parties, we take reasonable steps to ensure you are aware of the collection and its purpose.

5. How We Use Your Information

We use your personal information to:

  • Process auction bids, sales, and payments.

  • Manage your account and provide customer support.

  • Communicate with you regarding auctions, invoices, or updates.

  • Comply with legal and trust-accounting obligations.

  • Detect and prevent fraud or unauthorised activity.

  • Improve our services and website experience.

  • Send optional marketing communications (you can opt out at any time).

We will never sell your personal information to any third party.

6. Disclosure of Personal Information

We may share your information with:

  • Trusted service providers (e.g. payment gateways, hosting providers, shipping and email services).

  • Regulatory bodies or law enforcement if required by law.

  • Business partners for collaborative services, but only with your consent.

When disclosure is made to third parties, we ensure that those parties handle your information in compliance with the Privacy Act.

7. International Data Transfers

Our website, email, and hosting systems operate through WordPress, Cloudflare, and Microsoft 365. Some personal data may be processed or stored on secure servers located outside Australia (including in the United States).
We take reasonable steps to ensure these providers maintain privacy protections consistent with Australian standards.

8. Data Security

We take reasonable technical and organisational measures to safeguard your personal information against misuse, interference, loss, unauthorised access, modification, or disclosure.
These include secure servers, encrypted transactions, restricted access, and regular monitoring.

While we strive for full security, no online system is entirely immune from risk. We encourage users to protect their own login details and report any suspected breaches immediately.

9. Notifiable Data Breaches

In the event of a data breach that is likely to result in serious harm, we will promptly notify:

  • The affected individual(s), and

  • The Office of the Australian Information Commissioner (OAIC)

If immediate action is taken and the risk of harm is removed, notification may not be required. We maintain internal reporting procedures for all potential breaches.

10. Retention and Deletion of Personal Information

We retain your personal information only as long as necessary to:

  • Provide services and fulfil contractual obligations,

  • Comply with legal and financial record-keeping requirements, or

  • Resolve disputes and enforce agreements.

Once information is no longer required, it is securely deleted or de-identified in accordance with OAIC guidelines.

11. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse performance, and personalise content.

You can manage or disable cookies through your browser settings. However, some website functions may be limited if cookies are disabled.

12. Access and Correction

You have the right to access and correct the personal information we hold about you.
Requests can be made by emailing mail@curatedshop.com.au.

If we cannot provide access or correction (for legal reasons), we will explain why and outline your options for lodging a complaint.

13. Opting Out of Direct Marketing

If you no longer wish to receive marketing or promotional communications, you can:

We will still send important service notifications relating to your account or active auctions.

14. Feedback and Complaints

If you believe your privacy has been breached, or wish to raise a concern, please contact:
Privacy Officer – Curated Auctions
Email: mail@curatedshop.com.au

We will investigate and respond promptly.
If you are unsatisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) using the details below:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Email: enquiries@oaic.gov.au
Phone: 1300 363 992
Mail: GPO Box 5218, Sydney NSW 2001

15. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in law or business operations.
The latest version will always be available at curatedshop.com.au, and continued use of our website or services after updates constitutes acceptance of the revised policy.

Curated Auctions

Where heritage meets opportunity — and nothing of value goes to waste.
For privacy enquiries, contact mail@curatedshop.com.au

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